Business Communication
Course

Course Overview

This course helps students develop an understanding of how each chapter subject applies to the business world. The course stresses why credibility is essential to effective communication today and explores communication principles while also staying up-to-date with cultural and technological changes in the business environment. AI is addressed in each chapter, reflecting the transformational nature of technology on business communication.

Course Length

The course is a seventeen-week course (one session per week). However, the course is an on-demand, self-study, self-paced course. Therefore, the length of the course is determined by the time you dedicate to the course and your understanding of individual federal tax.

Course Format

eLearning, or electronic learning, is the delivery of learning through digital resources. eLearning is based on formalized learning, but it's provided through electronic devices such as computers, laptops, tablets, and phones connected to the Internet. eLearning makes it easy for users to learn at anytime, from anywhere, without restrictions.

eLearning integrates instruction, reading, exercises, quizzes, and support into one digital platform.

Chapters

1. Establishing Credibility
2. Interpersonal Communication and Emotional Intelligence
3. Team Communication and Difficult Conversations
4. Inclusion in a Diverse Workplace
5. Global Communication
6. Creating Effective Business Messages
7. Improving Readability with Style and Design
8. Email and Other Traditional Tools for Business Communication
9. Collaboration Tools and Social Media for Business Communication
10. Routine Business Messages
11. Persuasive Messages
12. Bad-News Messages
13. Research and Planning for Business Proposals and Reports
14. Completing Business Proposals and Reports
15. Planning Presentations
16. Delivering Presentations
17. Employment Communications

Materials

• Learning Management System
• eTextbook (digital) with print loose-leaf textbook option
• Pre-assessment Test
• Exercises and Problems
• Answers to Exercises and Problems
• Quizzes
• Instructor Support
• Post-assessment Test
• 34 Continuing Professional Education (CPE) Credits

Steps

1. Take Pre-assessment Test
2. Read Textbook Chapter
3. Complete Chapter Exercises
4. Complete Chapter Problems
5. Take Chapter Quiz
6. Request Instructor Support
7. Take Post-assessment Test
8. Optional: Take and Pass the Business Communication Certification exam

Ordering Instructions

When you order the course, we email you the course access code and instructions. If you don't receive the email, check your Junk mail. If you order after 5:00 pm MT (4:00 pm PT, 6:00 pm CT, 7:00 pm ET), we email the course access code and instructions the morning of the next business day. We’re closed on weekends and major holidays. The code provides you access to the course for 6 months beginning from the time you access the course. Please don’t access the course until you’re ready to begin the course.